Privacy policy

Privacy Policy

1. Introduction

Welcome to happywalls.pk! We are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website and purchase our customized wall decor products, such as house name plates.

By using our website, you agree to the collection and use of information as described in this policy.

2. Information We Collect

To provide you with the best shopping experience, we collect the following types of information:

A. Personal Information

When you place an order, we collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address

B. Order & Customization Details

Since we offer personalized products, we may collect:

  • Custom text, design preferences, or images submitted for engraving or printing
  • Special requests related to your order

C. Payment Information

  • Payments are processed securely via third-party payment gateways. We do not store or process your credit/debit card details.

D. Technical Data

  • IP address, browser type, and device information for website optimization
  • Cookies and tracking data to enhance user experience

3. How We Use Your Information

We use your information to:
✔ Process and fulfill custom orders efficiently
✔ Provide customer support and updates regarding your purchase
✔ Improve our website, products, and services
✔ Send order confirmations, shipping updates, and promotional offers (only if you opt-in)
✔ Prevent fraudulent transactions and ensure security

4. Data Security

We take appropriate security measures to protect your personal information. However, no online platform can guarantee 100% security. We recommend using strong passwords and keeping your login details confidential.

5. Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share information with:

  • Trusted service providers (e.g., payment processors, shipping companies) to complete your order
  • Legal authorities if required by law

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:
✔ Enhance website functionality and improve user experience
✔ Analyze website traffic and trends
✔ Remember your preferences for future visits

You can manage or disable cookies in your browser settings.

7. Your Rights

You have the right to:
✔ Access, update, or delete your personal information
✔ Opt-out of marketing emails at any time
✔ Request details on how we use your data

To exercise these rights, contact us at contacthappywalls@gmail.com.

8. Retention of Data

We retain customer data only as long as necessary for order fulfillment, customer service, and legal obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

For any questions regarding this Privacy Policy, please reach out to us:

📧 contacthappywalls@gmail.com
📞 0330-8182646